Refund policy

Returns

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging (including the protective filler and bags). You’ll also need the receipt or proof of purchase.

Return Process To start a return, you can contact us at memoriesmnemosine@gmail.com. If your return is accepted, we will send you instructions on how and where to send your package.

• Return Shipping Costs: Please note that for all returns due to change of mind or "remorse" reasons, the customer is responsible for all return shipping charges. * Unauthorized Returns: Items sent back to us without first requesting a return will not be accepted.

Damages and Issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item. In these cases, Mnemosine will evaluate the issue and provide a pre-paid return label or a replacement at no additional cost to you.

Exceptions / Non-returnable Items Certain types of items cannot be returned, such as custom products (special orders or personalized items) and sale items or gift cards.

Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds We will notify you once we’ve received and inspected your return to let you know if the refund was approved. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please note: Original shipping fees (if any) are non-refundable. It can take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we’ve approved your return, please contact us at memoriesmnemosine@gmail.com.